REV 1 – 19/02/2019
Effective date: February 19, 2019
SoftCo (“us”, “we”, or “our”) operates the https://softco.com website (the “Service”). We are the controller in relation to Personal Data (defined below) collected on this Service.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes:
- – First name and last name
- – Email address
- – Phone number
- – Company name
- – Role/Job Title
- – Cookies and Usage Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Use of Data
SoftCo uses the collected data for various purposes, including our legitimate business interests, to:
- 1. allow SoftCo to analyse website performance
- 2. provide and maintain the Service
- 3. notify you about changes to our Service
- 4. allow you to participate in interactive features of our Service when you choose to do so
- 5. provide customer care and support
- 6. provide analysis or valuable information so that we can improve the Service
- 7. monitor the usage of the Service
- 8. detect, prevent and address technical issues
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Ireland and choose to use our Service, please note that we transfer the data, including Personal Data, to Europe and process it there.
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means and the applicable legal requirements.
Details of retention periods for different aspects of your data are available in our retention policy which you can request from us by contacting us.
Disclosure of Data
SoftCo may disclose your Personal Data in the good faith belief that such action is necessary to:
- 1. legal Requirements
- 2. comply with a legal obligation
- 3. protect and defend the rights or property of SoftCo
- 4. prevent or investigate possible wrongdoing in connection with the Service
- 5. protect the personal safety of users of the Service or the public
- 6. protect against legal liability
- 7. track the performance of certain paid advertising channels
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child/children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will all reasonable take steps to remove that information from our servers.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your data. These rights are to (i) request access to your data, (ii) request correction of your data, (ii) request erasure of your data, (iii) object to the processing of your data, (iv) request restriction of your data or (v) request transfer of your data.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Privacy Officer. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to unless we have another legitimate basis for doing so in law.
We will respond to your request in writing, or orally if requested, as soon as practicable and in any event within one month of receipt of your request. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may request proof of identification to verify your request. All requests should be addressed to our Privacy Officer by email at firstname.lastname@example.org.
You will not have to pay a fee to access your data (or to exercise any of the other rights) but we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
- By email: email@example.com
- By Post: Privacy Officer, SoftCo, South Country Business Park, Leopardstown, Dublin 18
You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.